All UK orders, unless otherwise stated, are dispatched by Royal Mail Tracked 48. This doesn't mean that you will receive your order 48 hours after placing it! We do our very best to ensure that all orders placed before 3 pm are dispatched the same day but we can not guarantee it. You do not have to sign for Tracked deliveries, the delivery man electronically 'signs' for the package, so tracking is available. If you do not receive your delivery please check for any safe places or with neighbours before contacting us.
We also offer, for an extra charge, Royal Mail Special Delivery, which will be delivered the following working day before 1 pm. If you place your order on a Friday and want next day delivery, you must choose UK Saturday Guaranteed. Orders placed for special delivery will need to be signed for.
The shipping charge is valid for one delivery. If the item could not be delivered through no fault of ours, you will have to pay an additional charge for redelivery. This condition applies if you provide an incomplete or wrong address, if the delivery can not be made due to there being no access to the property, or for any other reason over which we have no control.
We send international deliveries by Royal Mail Tracked International where possible. Regarding countries to which Royal Mail doesn't offer a Tracked delivery service, we send deliveries by Standard International. Please note that we can not guarantee delivery of overseas orders. When they reach the delivery country, they are passed to your local delivery service and, although we are able to track most packages, we have no control over them.
Also, we will not knowingly send prohibited items to other countries but rules and regulations change and we are unable to keep track of all such changes. It is your responsibility to ensure that the item you are ordering is allowed by your local customs import control. If an order is returned to us we will happily refund your payment minus delivery charges.